GENERAL CONDITIONS OF SALE AND LEGAL NOTICES

These general conditions of sale (“CGV”), with the specific conditions referred to in article 2, govern the entire relationship between the company TIPTOQUE, SAS with capital of 40.860 Euros, whose head office is located at 43 BIS rue Roger Jourdain 92500 Rueil Malmaison (Siret 813 464 146) (hereinafter referred to as “Tiptoque”) and the client (hereinafter referred to as the “Client”) who accepts them without reservation . These General Terms and Conditions will prevail over all other conditions appearing in any other document, unless prior, express and written waiver by Tiptoque.

ARTICLE 1 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

The Customer declares to have read and accepted these General Terms and Conditions before placing any order. Any order for a dish on the Tiptoque website “www.corporate.tiptoque.com” (hereinafter the “Site”) therefore signifies the express acceptance of these General Terms and Conditions by the Customer. Tiptoque reserves the right to adapt or modify these General Terms and Conditions at any time. The new General Conditions of Sale will be brought to the attention of the Customer by their posting online and will only be applicable to sales made after this posting online.

ARTICLE 2 – PRODUCTS

Tiptoque prepares, markets online and delivers dishes for the benefit of corporate clients. The marketing of Tiptoque’s offer is done via the internet, on the Site published by Tiptoque. These General Terms and Conditions apply to all of these products. Tiptoque's offer is reserved for the Customer (necessarily an adult for placing and paying for the order) for their own consumption, the resale of products marketed by Tiptoque being strictly prohibited. The products offered are those which appear in the catalog published on the Site on the day of the order, within the limits of available dishes. The composition of Tiptoque dishes is indicated on the Site. Tiptoque reserves the right to modify the composition of a recipe depending on the availability of ingredients. The products presented for sale are subject to modification or deletion by Tiptoque without notice. The photographs and illustrations presented online are not contractual. The products are delivered cold according to the terms defined in Article 7 hereof. Their consumption can be deferred for a day provided they are stored in the refrigerator between 0° and 3°. It is the Customer's responsibility to heat the products delivered by Tiptoque according to the instructions and recommendations appearing on their packaging. Tiptoque cannot be held responsible in the event of poor storage conditions of the products after delivery, or in any other case where the Customer has not respected the hygiene rules brought to his attention by Tiptoque or by the health authorities. It is up to the Customer to inquire before any order, particularly in the event of food intolerance or allergies. Even if Tiptoque takes all necessary care in the selection of its suppliers, it is in no way responsible for any erroneous data possibly transmitted by its own suppliers.

ARTICLE 3 – SPECIAL CONDITIONS OF SALE

The Customer acknowledges having read, at the time of placing orders, the special conditions of sale as displayed on the Site, namely the price and description of the dishes (without this being exhaustive), and declares expressly accept them without reservation. The placing of the order and its confirmation by the Customer materializes his full acceptance of the general and special conditions of sale, which are the only ones applicable to the order.

ARTICLE 4 – PRICES

Tiptoque's offer is expressed in euros all taxes included (€TTC) taking into account the VAT rate applicable on the day of the order. Tiptoque reserves the right to modify its prices at any time and without notice, particularly in the event of a change in the applicable VAT rate. The products are invoiced on the basis of the prices in effect on the day of the order. Delivery costs are indicated in the order summary under the heading “delivery costs”.

ARTICLE 5 – ORDER AND PAYMENT

The Customer can order on the Site. The Customer must select one or more dishes offered, validate the order, and pay for it online using the payment methods offered by Tiptoque. Payment by credit card will be made through a reliable and secure system. There is the possibility for the Customer to choose a deferred payment option (to benefit from payment within 15 days) provided they have created an account on the Site. He will thus be able to pay the invoices affiliated to his customer account. To this end, the Customer undertakes to provide sincere, true and up-to-date information when placing the order. Tiptoque cannot be held responsible for the consequences resulting from incorrect or incomplete data, in particular in the contact details of the recipient, the quantities and type of products ordered, or the account to be debited. Tiptoque confirms that the Customer's order has been taken into account by email. Tiptoque reserves the right to request additional information from the Customer, and to suspend an order, in the event of an order of an abnormally high amount. Tiptoque reserves the right not to follow through on an order in the event of the occurrence of any unforeseeable event. In such circumstances, no fees will be charged to the Customer. If applicable, Tiptoque will inform the Customer by any means. Tiptoque's computerized records will be considered by Tiptoque and the Customer as proof of communications, orders, payments and transactions between the parties.

ARTICLE 6 – ABSENCE OF RIGHT OF WITHDRAWAL

In accordance with the provisions of article L121-21-8 4°° of the Consumer Code, the right of withdrawal applicable to distance selling cannot be exercised in the case of the supply of goods which, from Due to their nature, they are likely to deteriorate or expire quickly. In application of this text, it is expressly indicated that any order is firm and final and that the exercise of the right of withdrawal is excluded. Orders which have therefore been definitively confirmed by Tiptoque (Article 5 hereof) cannot be canceled. The delivered product cannot be returned or exchanged, except for an error attributable to Tiptoque in processing the order.

ARTICLE 7 – DELIVERY

Deliveries take place according to the times defined on the Site. Deadlines are given for information purposes only and are not contractual. Indeed, taking into account the possible difficulties linked to traffic in the Paris region, exceeding the delivery time by 15 to 30 minutes, before or after the planned delivery slot cannot be enforced against Tiptoque and the Customer will not be able to claim a refund. nor compensation in this respect. In the event of force majeure events or in the event of unforeseen events beyond the control of Tiptoque, or its delivery provider, the Customer acknowledges that said delivery may be delayed or canceled. Tiptoque will inform the Customer by any means and reimburse him for the amount of the order, it being understood that the Customer will not be entitled to claim compensation. Tiptoque will not be able to satisfy delivery requests outside the delivery area. The products are delivered to the delivery address that the Customer indicated during the order process. Delivery is made by directly handing over the products to the Customer. If the Customer is unable to do so, the parties may agree on a new delivery schedule, depending on the availability of the delivery provider in relation to their tour. In the event that the delivery provider fails to contact the Customer within one hour from the agreed time, the order will be deemed to be automatically terminated, the price remaining acquired by Tiptoque without no compensation for the Customer.

ARTICLE 8 – RESPECT FOR THE COLD CHAIN

Deliveries of Tiptoque products are carried out by Tiptoque delivery service providers, who operate according to Tiptoque's specifications. The transport of products is carried out in insulated bags and boxes loaded with eutectic plates, with the aim of maintaining the products at the correct temperature until their delivery to the Customer. Once the order is delivered to the Customer, it is up to the Customer to keep their dishes between 0° and 3° and to consume them within two hours of delivery.

ARTICLE 9 – GUARANTEE – LIABILITY

The Customer benefits from the legal guarantee of conformity and the legal guarantee against hidden defects on the products sold, subject to a complaint made in accordance with article 10 below. Any guarantee is however excluded in the event of negligence, lack of maintenance on the part of the Customer (in particular with regard to respecting the cold chain) or in the event of force majeure events. Tiptoque's warranty is limited to the replacement or reimbursement of products that do not conform to the order or are affected by a defect. The Customer remains solely responsible for the choice of products and their conservation. In addition, Tiptoque declines all responsibility in the event of interruption of the Site, or in the event of bugs, caused due to fraudulent access to the Site, or the inability to access it, due to the risks inherent to the networks of telecommunication. Tiptoque cannot be held liable if the non-execution or poor execution of an order is attributable to the Customer, or linked to technical constraints beyond the control of Tiptoque.

ARTICLE 10 – COMPLAINT

Any questions or complaints regarding the delivered products must be made within a maximum of twenty-four (24) hours after their delivery by email to the address hello@tiptoque.paris
After this period, no complaints can be taken into account.

ARTICLE 11 – APPLICABLE LAW – SETTLEMENT OF DISPUTES

These General Terms and Conditions are governed by French law. In the event of a dispute, the Customer will contact Tiptoque as a priority in order to find an amicable solution. Failing this, jurisdiction is assigned to the competent courts within the jurisdiction of the Paris Court of Appeal.